Contact

How can we help?

Questions about your order, a return, or how to use Shoulder Beam? Send us a message and we'll reply by email within 3 business days.

Note: For order-related questions, please include your order number so we can help you faster.

Send a message Read our FAQ

Email

For product and order support, email us anytime. We reply within 3 business days. Our team is based in Seoul, Korea, so replies may arrive overnight in the U.S.

dany@webrand.kr

Returns & Warranty

Email your order number with photos or a short video of the issue. Returns go to our U.S. warehouse. Please wait for our reply before sending anything back.

Refund Policy

Shipping

Orders ship from our warehouse in California within 1 business day (Monday to Friday). Shipping is free to the contiguous U.S., and orders usually arrive 3 to 5 business days after dispatch.

Shipping Policy

Send us a message

Tell us what's going on and we'll reply by email within 3 business days. For returns or warranty claims, please include your order number.

Company

Webrand Inc. (Healobeam)

H Tower 402-J425, 12 Teheran-ro 70-gil,
Gangnam-gu, Seoul 06193, South Korea

This is our office address, not a return address. To start a return, email us first and we'll send you the instructions.